Hotel Ambato

Privacy Policy

Last updated: May 2026

Introduction

Welcome to Hotel Ambato. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Hotel Ambato, use our services, or make a reservation.

1. Information we collect

To provide you with exceptional hospitality, we collect various types of information, including:

  • Personal identification information: Name, email address, phone number, physical address, and passport/ID details (required for check-in).

  • Payment & transaction data: Credit card details, billing address, and reservation history. (Note: Payment data is encrypted and processed securely by our certified payment gateways).

  • Stay preferences: Dietary requirements, room preferences, special requests, and loyalty program details.

  • Technical data: IP address, browser type, device information, and usage data collected automatically when you browse our site.

2. How we use your information

We use your data for the following essential purposes:

  • To process and confirm your room reservations and special requests.

  • To manage your stay, process payments, and provide customer support.

  • To send administrative emails (booking confirmations, pre-arrival details).

  • To personalize your guest experience and improve our hotel services.

  • To send marketing communications (only if you have explicitly opted-in), which you can unsubscribe from at any time.

  • To comply with local legal and regulatory requirements.

3. Data sharing & disclosure

We do not sell your personal data. We only share your information with trusted third parties under strict confidentiality agreements, including:

  • Service providers: Booking engines, payment processors, and IT support platforms necessary to operate our business.

  • Legal authorities: When required by law, court order, or governmental regulation.

4. Data security & retention

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations (such as tax and accounting laws).

5. Your privacy rights

Depending on your jurisdiction (such as under the GDPR or CCPA/CPRA), you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the erasure of your personal data (“Right to be forgotten”).

  • Opt-Out: Withdraw consent for marketing communications or data processing at any time.

To exercise any of these rights, please contact us at info@hotelambato.com.

6. Contact us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us at: